Intro - Overview

Overview ............................................................................................................... 3
What is The Student Guarantor? ....................................................................................3
What does our service look like? ...................................................................................3
Why choose The Student Guarantor?.............................................................................3
Can non-students or UK students use this service? .......................................................4
Is The Student Guarantor or its service regulated or insured in the UK? ..........................4
Application Process ............................................................................................... 5
Can I subscribe to the service before I have found a property? .......................................5
Who is eligible to apply? ...............................................................................................5
What if I don’t have a co-signer? ....................................................................................5
How long does the application process take? ................................................................5
What information do I need to provide? .........................................................................5
Co-signers ............................................................................................................. 6
What is a co-signer and why do I need one? ...................................................................6
Who can be a co-signer? ...............................................................................................6
Can two co-signers share the liability? ..........................................................................6
What documents does my co-signer need to provide? ...................................................6
Pricing & Payment ................................................................................................. 7
How much does The Student Guarantor service cost? ....................................................7
Do you charge a renewal fee? ........................................................................................7
Are there late-payment fees on my subscription? ..........................................................7
What is your refund policy? ...........................................................................................7
Managing Your Agreement ..................................................................................... 8
How do I renew my guarantor agreement? .....................................................................8
Can I transfer my guarantee to a new property? .............................................................8
What happens if my rent increases mid-tenancy? ..........................................................8
How do I update my details during my tenancy? ............................................................8
What happens if I end my tenancy early? .......................................................................8
If Things Go Wrong ................................................................................................. 9
What happens if I miss a rent payment?.........................................................................9
What if my co-signer can’t fulfil their obligations? ..........................................................9
Will a claim affect my credit file? ...................................................................................9
What legal action can The Student Guarantor take? .......................................................9
What is joint and several liability? .................................................................................9
For Landlords ...................................................................................................... 10
What are the benefits for landlords? ............................................................................ 10
Does the guarantee cover damage as well as rent? ...................................................... 10
Is there a cost for landlords or agents to sign up?......................................................... 10
How do landlords make a claim? ................................................................................. 10
How can landlords partner with us? ............................................................................ 10
Support & Contact ............................................................................................... 11
How can I contact The Student Guarantor? .................................................................. 11
Is phone support available outside UK business hours? ............................................... 11
How can I find the Terms & Conditions? ....................................................................... 11
Who should universities contact for partnerships? ...................................................... 11
What services do we offer universities? ....................................................................... 11
How can universities refer students to us? .................................................................. 11
Technology and Security ...................................................................................... 12
How is my personal data protected? ........................................................................... 12
Learn about The Student Guarantor's services and how we help students to
secure a tenancy in the UK.