The Student Guarantor

Sophie

Therman

Applying, paying, co-signers, and managing your guarantee.

For students

Why choose The Student Guarantor?

What does our service look like?

Intro - Overview

What is The Student Guarantor?

What is a guarantor and why do I need one?

Who can use The Student Guarantor service?

Do you accept students from all countries?

What does your guarantor service cover?

Who is eligible, what the service covers, and what it costs to start.

Before you apply

What information do I need to provide?

What if my application is declined?

How is my personal data protected?

Can I subscribe to the service before I have found a property?

How we keep payments and your data secure

Who is eligible to apply?

Can I complete my application in one go?

Do you only accept students?

What identification do I need to provide?

What if I don’t have a co-signer?

Can I apply if I'm already in the UK?

How long does the application process take?

Can I save my application and complete it later?

How will I know the status of my application?

What if I need help during the application?

What documents do I need to apply (the bare minimum)?

Can two co-signers share the liability?

The application itself, proof of study, and what happens after you submit.

Applying: steps and documents

What documents does my co-signer need to provide?

Can non-students or UK students use this service?

What is a co-signer and why do I need one?

Who can be a co-signer?

Who can be a cosigner, what they provide, and the card verification step.

Cosigners

When am I required to pay the guarantor fee?

What is your refund policy?

What if I change my mind after paying?

Do you charge a renewal fee?

Are there late-payment fees on my subscription?

How much does The Student Guarantor service cost?

Can I pay in full or in instalments?

Are there any hidden fees?

Is the price you quote the final price?

What payment methods do you accept?

How the fee is calculated, how it is paid, and when it is refundable.

Pricing, payment and refunds

What happens if I end my tenancy early?

How long is the guarantor service valid?

How do I renew my guarantor agreement?

Can I transfer my guarantee to a new property?

How do I update my details during my tenancy?

What happens if my rent increases mid-tenancy?

Can I apply before I have found a property?

Can I apply before I have a tenancy agreement?

Can I use this service for any UK property?

How do I update my personal details during my tenancy?

Can I use your service for a joint tenancy?

Joint tenancies, changing property, renewals, and managing your agreement.

Your tenancy and guarantee

What is joint and several liability?

What happens if I miss a rent payment?

What if my co-signer can’t fulfil their obligations?

What legal action can The Student Guarantor take?

Will a claim affect my credit file?

Missed rent, claims, cancellations, and applications that need attention.

If something goes wrong

Who should universities contact for partnerships?

How can universities refer students to us?

Is phone support available outside UK business hours?

What services do we offer universities?

Reaching a person, and the channels available.

Contacting support

Where can I find out what information students need to provide when applying for a guarantor?

Do co-signers for The Student Guarantor need to be UK-based?

Does The Student Guarantor assess co-signers on their income or financial situation?

I am finishing my studies this year and hold a student eVisa. Will my visa status be a problem for The Student Guarantor approval?

What information must a university letter (letter of attendance) include for The Student Guarantor verification?

Will I receive any proof or certificate that my Student Guarantor application has been cancelled?

What type of ID document does The Student Guarantor require for identity verification?

Is the Guarantor Service Fee a one-time payment?

What information must be included on a proof of study document for a Student Guarantor application?

How does the Student Guarantor application work when there are multiple tenants sharing a property?

How do I reach a human agent if I am chatting with the Student Guarantor chatbot?

What happens when I cancel my Student Guarantor application before it is activated or paid?

What does a co-signer do for a Student Guarantor application?

Can a student sharing a property with others apply for a guarantor through The Student Guarantor?

What is a co-signer in the context of The Student Guarantor?

What is the order of signing steps in the guarantor process?

Does The Student Guarantor accept debit cards for co-signer identity verification?

Does a co-signer for The Student Guarantor need to be based in the UK?

Can a British passport holder who also holds a foreign passport apply to The Student Guarantor using their non-UK nationality?

Can a student on a Post-Study Work (Graduate) visa apply for a Student Guarantor guarantee?

Can a Student Guarantor support agent resend the co-signer invitation link on my behalf?

Can I apply for The Student Guarantor if I am graduating partway through the tenancy?

Can I apply for The Student Guarantor's guarantor service without a co-signer?

Can I cancel my Student Guarantor application?

Can I start a Student Guarantor application before I have found a property?

Can one Student Guarantor application cover multiple tenants on a joint tenancy?

Can The Student Guarantor accept my application without a Right to Rent share code if I have a valid UK passport?

Can The Student Guarantor act as a guarantor if my institution is not listed on the website?

Can I make or receive phone calls through The Student Guarantor's WhatsApp support line?

Can I get a discount on my guarantor fee if I am referred through a Student Guarantor partner?

Can I update my property or landlord details on my Student Guarantor application if I need to find a new house?

Can I update my Student Guarantor application with a new property or landlord details if I am applying for multiple flats?

Can The Student Guarantor act as a guarantor for students on a joint tenancy agreement?

Can The Student Guarantor apply a partner/referral discount code on my behalf?

Can The Student Guarantor cover only part of the rent if I already have another guarantor covering the other part?

Can The Student Guarantor cover rent amounts above £5,000 per month, and how long does a decision take?

Can The Student Guarantor guarantee a tenancy that is shorter than 12 months, such as September to January?

Can The Student Guarantor perform manual identity verification for co-signers who cannot access Stripe Identity?

Can The Student Guarantor update my tenancy start or end dates after I have started my application?

Do I need to have a property secured before my guarantor application can be approved?

Does a co-signer need to sign the Guarantor Agreement?

Does my guarantee cover my co-tenant in a joint tenancy?

Does the size or cost of a student's room affect the Student Guarantor fee?

Does The Student Guarantor charge only for the actual tenancy term, or is there a minimum 12-month fee?

Does The Student Guarantor offer instalment payment options for the guarantor fee?

Does The Student Guarantor require bank statements to verify a co-signer's financial support?

Does The Student Guarantor sign guarantor deeds issued by letting agents or landlords?

Does The Student Guarantor support applications from students using a UK passport?

How can I escalate to a human agent if the Student Guarantor chat bot cannot help me?

How can I estimate the Guarantor Service Fee before applying?

How do I escalate from the Student Guarantor chatbot to a human agent?

How does The Student Guarantor act as a guarantor with a housing provider or landlord?

How does The Student Guarantor contact landlords or letting agents to send guarantor documents?

How does The Student Guarantor contact the accommodation provider/landlord after an application is submitted or updated?

How does The Student Guarantor handle joint tenancies where two students share one property and one total rent?

How does The Student Guarantor handle tenancies shorter than 12 months, such as an 11-month tenancy with a free 12th month?

How is the Guarantor Service Fee paid, and are there instalment options?

How quickly can The Student Guarantor process a guarantor application?

I am sharing a flat with other international students on one joint tenancy contract. Can I still apply to The Student Guarantor for just my share of the rent?

If my rent is all-inclusive (covering bills such as water, internet and electricity), what amount should I enter on my Student Guarantor application?

Should I sign my housing or tenancy contract before or after the guarantor agreement?

What are the eligibility requirements for a Student Guarantor guarantee?

What are the steps after submitting a Student Guarantor application?

What happens after the Student Guarantor application is submitted — what is the process for issuing the guarantee?

What happens if a landlord or letting agent refuses to sign The Student Guarantor's guarantor agreement?

What happens if my year of study was entered incorrectly on my Student Guarantor application?

What happens to my guarantee fee if I move out of the property early?

What happens to my guarantee coverage after the initial 12-month period?

What is required from a co-signer (parent or guarantor) during the Student Guarantor application process?

What is the maximum monthly rent that The Student Guarantor's standard price calculator can cover?

What is the process after I and my co-signer complete our steps with The Student Guarantor?

What other documents besides proof of study affect eligibility for The Student Guarantor?

What should I do if my landlord does not accept The Student Guarantor as a guarantor?

What should I do if my landlord or letting agent hasn't received The Student Guarantor's outreach email?

What steps are needed to fully submit a Student Guarantor application?

What contact details should I give a housing provider or landlord when they ask about my guarantor?

Why does my Student Guarantor contract show a different landlord name to the letting agency I dealt with?

Why does The Student Guarantor charge the co-signer's credit card £2?

Why does The Student Guarantor need the landlord or letting agent to sign a guarantor agreement?

Why might my Student Guarantor quote be different from another student's quote for a similar tenancy?

Will The Student Guarantor continue to act as my guarantor if I stop being a student during my tenancy?

Will there be any renewal fees if my tenancy continues beyond the first guarantee period?

Why would two students living at the same address be quoted different fees?

Why is an unfamiliar phone number shown on the payment confirmation screen?

Why does The Student Guarantor charge first-year undergraduates more than other students?

Why do co-tenants at the same property pay different guarantor fees?

Why didn't I receive the landlord email after a tenant was pre-approved?

What is the process for applying for The Student Guarantor service?

What is the general process for getting a rent guarantee through The Student Guarantor?

What does the £10 Application Fee cover, and is it refundable?

What happens to my Guarantor pass if I cancel my application?

What happens after my identity verification is resolved?

What documents do I need to verify my study details with The Student Guarantor?

What documents are needed to activate a guarantee?

What charge does Stripe make when verifying my card?

What can the applicant do if their co-signer does not have a credit card?

Answers to specific questions students have asked our support team.

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