All CollectionsFor studentsFor studentsApplying, paying, co-signers, and managing your guarantee.SBy Sophie1 author·254 articlesCan I subscribe to the service before I have found a property?How is my personal data protected?How we keep payments and your data secureWhat if I don’t have a co-signer?What information do I need to provide?Who is eligible to apply?Can non-students or UK students use this service?Is The Student Guarantor or its service regulated or insured in the UK?What documents does my co-signer need to provide?What is a co-signer and why do I need one?Who can be a co-signer?What happens if I miss a rent payment?What if my co-signer can’t fulfil their obligations?What is joint and several liability?What legal action can The Student Guarantor take?Will a claim affect my credit file?Can I transfer my guarantee to a new property?How do I renew my guarantor agreement?How do I update my details during my tenancy?What happens if I end my tenancy early?What happens if my rent increases mid-tenancy?Intro - OverviewWhat does our service look like?What is The Student Guarantor?Why choose The Student Guarantor?Why choose The Student Guarantor?Are there late-payment fees on my subscription?Do you charge a renewal fee?How much does The Student Guarantor service cost?What is your refund policy?How can I contact The Student Guarantor?How can I find the Terms & Conditions?How can universities refer students to us?Is phone support available outside UK business hours?What services do we offer universities?Who should universities contact for partnerships?What is a guarantor and why do I need one?Who can use The Student Guarantor service?Can non-students or UK students use this service?Do you accept students from all countries?Is The Student Guarantor or its service regulated?What does your guarantor service cover?Can I apply if I'm already in the UK?How long does the application process take?Can I save my application and complete it later?How will I know the status of my application?What if my application is declined?What if I need help during the application?What documents do I need to apply (the bare minimum)?What is a co-signer and why do I need one?Who can be a co-signer?What documents does my co-signer need to provide?Can two co-signers share the liability?What if I don't have a co-signer?What if my co-signer can't fulfil their obligations?Can I apply before I have found a property?Can I apply before I have a tenancy agreement?Can I use this service for any UK property?Are there any hidden fees?How much does The Student Guarantor service cost?Is the price you quote the final price?What payment methods do you accept?When am I required to pay the guarantor fee?Can I pay in full or in instalments?What is your refund policy?What if I change my mind after paying?How long is the guarantor service valid?Do you charge a renewal fee?How do I renew my guarantor agreement?Can I transfer my guarantee to a new property?How do I update my personal details during my tenancy?What happens if I end my tenancy early?What happens if my rent increases mid-tenancy?Can I use your service for a joint tenancy?What is joint and several liability?Will my landlord accept your guarantor service?What happens if I miss a rent payment?Will a claim affect my credit file?How is my personal data protected?How can I find the Terms & Conditions?How can I contact The Student Guarantor?Can I complete my application in one go?Do you only accept students?What identification do I need to provide?Where can I find out what information students need to provide when applying for a guarantor?Can one tenant in a shared flat apply to cover the entire rent rather than each tenant applying separately?Does TSG support applications from students using a UK passport?What is the renewal fee if a tenant stays in the property beyond the initial guarantee period?How does TSG contact landlords or letting agents to send guarantor documents?How is the TSG Guarantor Service Fee paid, and are there instalment options?Does a co-signer for TSG need to be based in the UK?Why didn't I receive the landlord email after a tenant was pre-approved?Can I apply for TSG's guarantor service without a co-signer?How long does it take to get approved with The Student Guarantor?Can a co-signer use a debit card instead of a credit card?Can I make or receive phone calls through TSG's WhatsApp support line?What steps are needed to fully submit a TSG application?How does TSG act as a guarantor with a housing provider or landlord?What details are needed to change a co-signer on an application?How can I add a university enrolment letter if the application has already been submitted?How can I escalate to a human agent if the TSG chat bot cannot help me?Does TSG accept debit cards for co-signer identity verification?What is the order of signing steps in the TSG guarantor process?What happens if my application is already approved/signed when I need to change property details?Is the Guarantor Service Fee estimate shown on the Price Calculator the final amount I will pay?Can I update my application to a different property if my original rental fell through?Why does TSG charge the co-signer's credit card £2?What happens after the TSG application is submitted — what is the process for issuing the guarantee?Can I apply for TSG if I am graduating partway through the tenancy?What documents do I need to verify my study details with The Student Guarantor?What enrolment evidence would The Student Guarantor require from an educational institution?What should I do if my landlord does not accept TSG as a guarantor?What is a co-signer in the context of TSG?Can I get a refund if I move out before the guarantee period ends?How are The Student Guarantor's fees calculated?How quickly can I find out if I am eligible and get a guarantor arranged?Who is The Student Guarantor service for?Can one TSG guarantor application cover multiple tenants on a joint tenancy?What should a UK national student do if their landlord requires a guarantor?How much notice does a tenant need to give to leave a property when using TSG?Can a British passport holder who also holds a foreign passport apply to TSG using their non-UK nationality?What does the co-signer need to do to complete their part of the application?Can two people share one guarantee for a joint tenancy?Will there be any renewal fees if my tenancy continues beyond the first guarantee period?How does TSG contact the accommodation provider/landlord after an application is submitted or updated?If multiple students share the same tenancy agreement, do they each need to apply separately to The Student Guarantor?Can I start a TSG application before I have found a property?What is The Student Guarantor and what service does it provide?If my rent is all-inclusive (covering bills such as water, internet and electricity), what amount should I enter on my TSG application?What is the maximum monthly rent that TSG's standard price calculator can cover?What is the process for applying for The Student Guarantor service?Can a student sharing a property with others apply for a guarantor through TSG?How do I add a referred tenant to my referral dashboard so I can monitor their application?Does the co-signer need to be based in the UK or have UK credit history?What charge does Stripe make when verifying my card?How can I escalate to a human agent on The Student Guarantor chat?Can I change my co-signer myself through the website after my application has passed verification?Is the co-signer's card actually charged during the verification step?What are the final steps to activate a guarantee after payment is made?How is the Guarantor Service Fee priced?Is The Student Guarantor's service accepted by all landlords and letting agents?I have completed my co-signer verification but have not yet been invited to sign the contract. What should I do?Does The Student Guarantor need to be named as a party in the tenancy agreement or periodic contract?How does TSG handle joint tenancies where two students share one property and one total rent?What happens to my Guarantor pass if I cancel my application?What TSG contact details should I provide to a housing provider or landlord when they ask for my guarantor's information?What other documents besides proof of study affect eligibility for TSG?What does a co-signer do for a TSG application?I am sharing a flat with other international students on one joint tenancy contract. Can I still apply to TSG for just my share of the rent?What happens when I cancel my TSG application before it is activated or paid?What happens after my identity verification is resolved?How do I reach a human agent if I am chatting with the TSG chatbot?Can TSG act as a guarantor for students on a joint tenancy agreement?Does a co-signer need to sign the TSG Guarantor Agreement?Does TSG sign guarantor deeds issued by letting agents or landlords?How does TSG handle tenancies shorter than 12 months, such as an 11-month tenancy with a free 12th month?Why is an unfamiliar phone number shown on the payment confirmation screen?How does the TSG application work when there are multiple tenants sharing a property?What can the applicant do if their co-signer does not have a credit card?Can TSG cover rent amounts above £5,000 per month, and how long does a decision take?Can I pay the Guarantor Service Fee in instalments?Can I get a discount on my guarantor fee if I am referred through a TSG partner?How does The Student Guarantor service work?Does The Student Guarantor offer a short-term guarantor product for tenancies of 5 or 6 months?Does TSG require bank statements to verify a co-signer's financial support?Can TSG cover only part of the rent if I already have another guarantor covering the other part?Does TSG charge only for the actual tenancy term, or is there a minimum 12-month fee?What happens to my TSG guarantee fee if I move out of the property early?Can I cancel my TSG application?What information must be included on a proof of study document for a TSG application?Can I continue with my application before my co-signer has accepted the invitation?Does my TSG guarantor cover my co-tenant in a joint tenancy?What is required from a co-signer (parent or guarantor) during the TSG application process?Can a co-tenant also act as a co-signer for the same tenancy?What happens after my payment card is successfully captured?Can The Student Guarantor issue a refund for fees paid to Housing Hand?How do I escalate from the TSG chatbot to a human agent?What are the eligibility requirements to get a TSG guarantor?How can I estimate the TSG Guarantor Service Fee before applying?Is the TSG guarantor fee a one-time payment?What happens if my year of study was entered incorrectly on my TSG application?What type of ID document does TSG require for identity verification?How are refunds paid, and how long do they take?Are students at independent professional institutions (non-universities) eligible for The Student Guarantor service?Are there any additional charges after the first guarantee period?Will I receive any proof or certificate that my TSG application has been cancelled?Does American Express work for the co-signer card verification step?Can a TSG support agent resend the co-signer invitation link on my behalf?What information must a university letter (letter of attendance) include for TSG verification?Do I need to complete an application with The Student Guarantor if I am already using Housing Hand as my guarantor?Why do co-tenants at the same property pay different guarantor fees?What should I do if I don't recognise the phone number shown during payment and can't receive the confirmation code?Do I need to have a property secured before my TSG guarantor application can be approved?Is there a cost for landlords, letting agents, or accommodation providers to use The Student Guarantor?Will TSG continue to act as my guarantor if I stop being a student during my tenancy?Does The Student Guarantor service cover both HMO and individual (non-HMO) properties?What are the steps after submitting a TSG application?How can I find out how much The Student Guarantor service will cost for my rent?Is the service fee a one-off payment or charged monthly?Why does TSG require the landlord or letting agent to sign a guarantor agreement?Is The Student Guarantor service only available to current students, or can recent graduates also apply?I am finishing my studies this year and hold a student eVisa. Will my visa status be a problem for TSG approval?Does TSG assess co-signers on their income or financial situation?In a joint tenancy, can one tenant choose to take on liability for the full rent rather than just their share?What does the £10 Application Fee cover, and is it refundable?How can I find out the cost of using The Student Guarantor service?What documents are needed to activate a guarantee?Can a student on a Post-Study Work (Graduate) visa apply for TSG guarantorship?Can TSG accept my application without a Right to Rent share code if I have a valid UK passport?Does a manual review of a tenant's application mean something is wrong with their application?How quickly can TSG process a guarantor application?How does the application process work for a group of students sharing a flat?How is the total rent guarantee amount calculated?What type of card is required for the co-signer payment/verification step?How can I submit additional documents (such as a university letter) if I cannot find an upload option on the website?Are there any fees besides the Guarantor Service Fee?Do co-signers for TSG need to be UK-based?Can TSG guarantee a tenancy that is shorter than 12 months, such as September to January?What payment provider does The Student Guarantor use?Why does The Student Guarantor charge first-year undergraduates more than other students?Can TSG perform manual identity verification for co-signers who cannot access Stripe Identity?Why does my TSG contract show a different landlord name to the letting agency I dealt with?What should I do if my landlord or letting agent hasn't received TSG's outreach email?In a shared tenancy, does one Student Guarantor application cover all tenants?What are the fees for The Student Guarantor service?Is there a maximum rent limit that The Student Guarantor will cover?What is the general process for getting a rent guarantee through The Student Guarantor?My co-signer clicks the invitation link but it redirects them to create a new application instead of linking to my guarantor application. What should I do?Does the co-signer need to have a credit card?Does TSG offer instalment payment options for the guarantor fee?Why would two students living at the same address be quoted different fees?Can co-signers be based outside the UK?Can TSG act as a guarantor if my institution is not listed on their website?What happens to TSG guarantee coverage after the initial 12-month period?Can TSG apply a partner/referral discount code on my behalf?Can I update my TSG application with a new property or landlord details if I am applying for multiple flats?Does the size or cost of a student's room affect the TSG fee?What happens if a landlord or letting agent refuses to sign TSG's guarantor agreement?How can I escalate to a human agent if the bot doesn't help me?Can two flatmates both apply for The Student Guarantor separately for the same property?Can TSG update my tenancy start or end dates after I have started my application?Is a university letter strictly required, and will submitting it late delay the guarantee becoming active?Can organisations or agents managing multiple international students work with The Student Guarantor?Can I still apply if my course or proof of study ends during the tenancy period?How long does The Student Guarantor provide a guarantee for?How can the co-signer details be updated on an application?Does The Student Guarantor collect my card details directly?How do I speak to a human agent on WhatsApp chat?What is the process after I and my co-signer complete our steps with TSG?Can I update my property or landlord details on my TSG application if I need to find a new house?Stripe Identity is blocked in mainland China — what can a co-signer do to complete identity verification?Should I sign my housing/tenancy contract before or after the TSG guarantor agreement?Will TSG refund the application fee if they are unable to support a tenancy due to the landlord refusing to sign?Why might my TSG quote be different from another student's quote for a similar tenancy?
