All CollectionsFor studentsMore questions and answersMore questions and answersAnswers to specific questions students have asked our support team.STBy Sophie and 1 other2 authors·185 articlesWhere can I find out what information students need to provide when applying for a guarantor?Do co-signers for The Student Guarantor need to be UK-based?Does The Student Guarantor assess co-signers on their income or financial situation?I am finishing my studies this year and hold a student eVisa. Will my visa status be a problem for The Student Guarantor approval?What information must a university letter (letter of attendance) include for The Student Guarantor verification?Will I receive any proof or certificate that my Student Guarantor application has been cancelled?What type of ID document does The Student Guarantor require for identity verification?Is the Guarantor Service Fee a one-time payment?What information must be included on a proof of study document for a Student Guarantor application?How does the Student Guarantor application work when there are multiple tenants sharing a property?How do I reach a human agent if I am chatting with the Student Guarantor chatbot?What happens when I cancel my Student Guarantor application before it is activated or paid?What does a co-signer do for a Student Guarantor application?Can a student sharing a property with others apply for a guarantor through The Student Guarantor?What is a co-signer in the context of The Student Guarantor?What is the order of signing steps in the guarantor process?Does The Student Guarantor accept debit cards for co-signer identity verification?Does a co-signer for The Student Guarantor need to be based in the UK?Can a British passport holder who also holds a foreign passport apply to The Student Guarantor using their non-UK nationality?Can a student on a Post-Study Work (Graduate) visa apply for a Student Guarantor guarantee?Can a Student Guarantor support agent resend the co-signer invitation link on my behalf?Can I apply for The Student Guarantor if I am graduating partway through the tenancy?Can I apply for The Student Guarantor's guarantor service without a co-signer?Can I cancel my Student Guarantor application?Can I start a Student Guarantor application before I have found a property?Can one Student Guarantor application cover multiple tenants on a joint tenancy?Can The Student Guarantor accept my application without a Right to Rent share code if I have a valid UK passport?Can The Student Guarantor act as a guarantor if my institution is not listed on the website?Can I make or receive phone calls through The Student Guarantor's WhatsApp support line?Can I get a discount on my guarantor fee if I am referred through a Student Guarantor partner?Can I update my property or landlord details on my Student Guarantor application if I need to find a new house?Can I update my Student Guarantor application with a new property or landlord details if I am applying for multiple flats?Can The Student Guarantor act as a guarantor for students on a joint tenancy agreement?Can The Student Guarantor apply a partner/referral discount code on my behalf?Can The Student Guarantor cover only part of the rent if I already have another guarantor covering the other part?Can The Student Guarantor cover rent amounts above £5,000 per month, and how long does a decision take?Can The Student Guarantor guarantee a tenancy that is shorter than 12 months, such as September to January?Can The Student Guarantor perform manual identity verification for co-signers who cannot access Stripe Identity?Can The Student Guarantor update my tenancy start or end dates after I have started my application?Do I need to have a property secured before my guarantor application can be approved?Does a co-signer need to sign the Guarantor Agreement?Does my guarantee cover my co-tenant in a joint tenancy?Does the size or cost of a student's room affect the Student Guarantor fee?Does The Student Guarantor charge only for the actual tenancy term, or is there a minimum 12-month fee?Does The Student Guarantor offer instalment payment options for the guarantor fee?Does The Student Guarantor require bank statements to verify a co-signer's financial support?Does The Student Guarantor sign guarantor deeds issued by letting agents or landlords?Does The Student Guarantor support applications from students using a UK passport?How can I escalate to a human agent if the Student Guarantor chat bot cannot help me?How can I estimate the Guarantor Service Fee before applying?How do I escalate from the Student Guarantor chatbot to a human agent?How does The Student Guarantor act as a guarantor with a housing provider or landlord?How does The Student Guarantor contact landlords or letting agents to send guarantor documents?How does The Student Guarantor contact the accommodation provider/landlord after an application is submitted or updated?How does The Student Guarantor handle joint tenancies where two students share one property and one total rent?How does The Student Guarantor handle tenancies shorter than 12 months, such as an 11-month tenancy with a free 12th month?How is the Guarantor Service Fee paid, and are there instalment options?How quickly can The Student Guarantor process a guarantor application?I am sharing a flat with other international students on one joint tenancy contract. Can I still apply to The Student Guarantor for just my share of the rent?If my rent is all-inclusive (covering bills such as water, internet and electricity), what amount should I enter on my Student Guarantor application?Should I sign my housing or tenancy contract before or after the guarantor agreement?What are the eligibility requirements for a Student Guarantor guarantee?What are the steps after submitting a Student Guarantor application?What happens after the Student Guarantor application is submitted — what is the process for issuing the guarantee?What happens if a landlord or letting agent refuses to sign The Student Guarantor's guarantor agreement?What happens if my year of study was entered incorrectly on my Student Guarantor application?What happens to my guarantee fee if I move out of the property early?What happens to my guarantee coverage after the initial 12-month period?What is required from a co-signer (parent or guarantor) during the Student Guarantor application process?What is the maximum monthly rent that The Student Guarantor's standard price calculator can cover?What is the process after I and my co-signer complete our steps with The Student Guarantor?What other documents besides proof of study affect eligibility for The Student Guarantor?What should I do if my landlord does not accept The Student Guarantor as a guarantor?What should I do if my landlord or letting agent hasn't received The Student Guarantor's outreach email?What steps are needed to fully submit a Student Guarantor application?What contact details should I give a housing provider or landlord when they ask about my guarantor?Why does my Student Guarantor contract show a different landlord name to the letting agency I dealt with?Why does The Student Guarantor charge the co-signer's credit card £2?Why does The Student Guarantor need the landlord or letting agent to sign a guarantor agreement?Why might my Student Guarantor quote be different from another student's quote for a similar tenancy?Will The Student Guarantor continue to act as my guarantor if I stop being a student during my tenancy?Will there be any renewal fees if my tenancy continues beyond the first guarantee period?Why would two students living at the same address be quoted different fees?Why is an unfamiliar phone number shown on the payment confirmation screen?Why does The Student Guarantor charge first-year undergraduates more than other students?Why do co-tenants at the same property pay different guarantor fees?Why didn't I receive the landlord email after a tenant was pre-approved?Why choose The Student Guarantor?What is the process for applying for The Student Guarantor service?What is the general process for getting a rent guarantee through The Student Guarantor?What is joint and several liability?What does the £10 Application Fee cover, and is it refundable?What happens to my Guarantor pass if I cancel my application?What happens if I end my tenancy early?What happens after my identity verification is resolved?What documents does my co-signer need to provide?What documents do I need to verify my study details with The Student Guarantor?What documents are needed to activate a guarantee?What charge does Stripe make when verifying my card?What can the applicant do if their co-signer does not have a credit card?What are the final steps to activate a guarantee after payment is made?What are the fees for The Student Guarantor service?Stripe Identity is blocked in mainland China — what can a co-signer do to complete identity verification?My co-signer clicks the invitation link but it redirects them to create a new application instead of linking to my guarantor application. What should I do?Is The Student Guarantor's service accepted by all landlords and letting agents?Is the Guarantor Service Fee estimate shown on the Price Calculator the final amount I will pay?Is a university letter strictly required, and will submitting it late delay the guarantee becoming active?In a joint tenancy, can one tenant choose to take on liability for the full rent rather than just their share?How long does The Student Guarantor provide a guarantee for?How is the Guarantor Service Fee priced?How is my personal data protected?How does the application process work for a group of students sharing a flat?How do I renew my guarantor agreement?How can the co-signer details be updated on an application?How can I submit additional documents (such as a university letter) if I cannot find an upload option on the website?How can I find out the cost of using The Student Guarantor service?How can I escalate to a human agent if the bot doesn't help me?How can I add a university enrolment letter if the application has already been submitted?Does The Student Guarantor need to be named as a party in the tenancy agreement or periodic contract?Does the co-signer need to have a credit card?Does American Express work for the co-signer card verification step?Does a manual review of a tenant's application mean something is wrong with their application?Do you charge a renewal fee?Can I get a refund if I move out before the guarantee period ends?Can a co-tenant also act as a co-signer for the same tenancy?Can organisations or agents managing multiple international students work with The Student Guarantor?Can I update my application to a different property if my original rental fell through?Can I still apply if my course or proof of study ends during the tenancy period?Can I pay the Guarantor Service Fee in instalments?Can I change my co-signer myself through the website after my application has passed verification?Can a co-signer use a debit card instead of a credit card?Are there any additional charges after the first guarantee period?Are there any fees besides the Guarantor Service Fee?Can non-students or UK students use this service?What is a co-signer and why do I need one?What happens if I miss a rent payment?What if my co-signer can't fulfil their obligations?Will a claim affect my credit file?Can I transfer my guarantee to a new property?What happens if my rent increases mid-tenancy?Who can be a co-signer?What if I don't have a co-signer?How much does The Student Guarantor service cost?How long does it take to get approved with The Student Guarantor?What details are needed to change a co-signer on an application?What happens if my application is already approved/signed when I need to change property details?What enrolment evidence would The Student Guarantor require from an educational institution?How are The Student Guarantor's fees calculated?How quickly can I find out if I am eligible and get a guarantor arranged?Who is The Student Guarantor service for?What should a UK national student do if their landlord requires a guarantor?What does the co-signer need to do to complete their part of the application?Can two people share one guarantee for a joint tenancy?If multiple students share the same tenancy agreement, do they each need to apply separately to The Student Guarantor?What is The Student Guarantor and what service does it provide?Does the co-signer need to be based in the UK or have UK credit history?How can I escalate to a human agent on The Student Guarantor chat?Is the co-signer's card actually charged during the verification step?I have completed my co-signer verification but have not yet been invited to sign the contract. What should I do?How does The Student Guarantor service work?Does The Student Guarantor offer a short-term guarantor product for tenancies of 5 or 6 months?Can I continue with my application before my co-signer has accepted the invitation?What happens after my payment card is successfully captured?Can The Student Guarantor issue a refund for fees paid to Housing Hand?How are refunds paid, and how long do they take?Are students at independent professional institutions (non-universities) eligible for The Student Guarantor service?Do I need to complete an application with The Student Guarantor if I am already using Housing Hand as my guarantor?What should I do if I don't recognise the phone number shown during payment and can't receive the confirmation code?Is there a cost for landlords, letting agents, or accommodation providers to use The Student Guarantor?Does The Student Guarantor service cover both HMO and individual (non-HMO) properties?How can I find out how much The Student Guarantor service will cost for my rent?Is the service fee a one-off payment or charged monthly?Is The Student Guarantor service only available to current students, or can recent graduates also apply?How is the total rent guarantee amount calculated?What type of card is required for the co-signer payment/verification step?What payment provider does The Student Guarantor use?In a shared tenancy, does one Student Guarantor application cover all tenants?Is there a maximum rent limit that The Student Guarantor will cover?Can co-signers be based outside the UK?Can two flatmates both apply for The Student Guarantor separately for the same property?Does The Student Guarantor collect my card details directly?How do I speak to a human agent on WhatsApp chat?What happens if I cancel, and what refund am I entitled to?Does my co-tenant need to use The Student Guarantor too?I’ve graduated – can I still apply, and what do I need to provide?
