If your agreement has already been signed, changes to the property, rent, landlord details, or other tenancy information cannot be made by the bot, as they may affect what the guarantee covers.
That’s no problem — please contact our team via chat or email at [email protected], and a member of our team will update the details and, where needed, resend the landlord outreach invitation.
Please note that material changes to your tenancy details, such as your share of the rent, may result in an adjustment to your Guarantor Service Fee. If this applies, the Customer Support team will confirm any changes with you.