My co-signer clicks the invitation link but it redirects them to create a new application instead of linking to my guarantor application. What should I do?

This is a known technical issue that can occur with co-signer invitation links. If your co-signer is being prompted to create a new application rather than being linked to your existing one, you should contact The Student Guarantor's support team so the issue can be escalated to the tech team, who will investigate and provide a solution directly to you and your co-signer.