This is a known technical issue that can occur with co-signer invitation links. If your co-signer is being prompted to create a new application rather than being linked to your existing one, you should contact TSG support so the issue can be escalated to the tech team, who will investigate and provide a solution directly to you and your co-signer.
My co-signer clicks the invitation link but it redirects them to create a new application instead of linking to my guarantor application. What should I do?
cosigner — answered by the TSG support team