Email [email protected].
To get a useful answer first time, include:
The application reference, shown at the top of the application. A link copied with Share with link identifies the application too, but can only be opened by people with access to your company.
What you expected and what happened instead, with a screenshot where the problem is on screen.
Support is the right channel for:
Amending tenancy details after they have locked (after payment of the service fee, or after signature).
Invitations or confirmation requests that keep bouncing after the address has been corrected.
Access problems — a colleague who cannot sign in, or a company seeing the wrong applications.
Connecting a Street account, or asking about a master agreement.
For a tenant's own questions about their application, the tenant can contact The Student Guarantor directly — their journey has its own help and support channels, and partners are not expected to relay them.