After the first 12-month guarantee period, if the tenancy continues, coverage can be extended in further 6-month continuation periods. TSG sends a notice before any continuation fee is collected, confirming the amount, collection date, and how to decline if the student does not want to continue. A pro-rated refund can be requested if the continuation period is not used in full.
What happens to TSG guarantee coverage after the initial 12-month period?
process — answered by the TSG support team