The letting agency (e.g. LDG) acts as your communicator and manages the tenancy, but the legal agreement is between you and the property owner (the landlord). When TSG contacts the letting agency to verify your application details, the agency confirms the actual landlord name. TSG's contract form is dynamic and automatically pulls in the confirmed landlord name, so the name on the contract may differ from the letting agency you originally interacted with. This is expected and correct.
Why does my TSG contract show a different landlord name to the letting agency I dealt with?
process — answered by the TSG support team