In some circumstances where TSG is unable to support an application due to a landlord or letting agent refusing to sign the guarantor agreement, TSG may offer a refund of the application fee as a goodwill gesture. Refunds are returned via the original payment method and typically arrive within 5–10 working days.
Will TSG refund the application fee if they are unable to support a tenancy due to the landlord refusing to sign?
payment — answered by the TSG support team